Decision Lab Learning Lab Terms of Service

Terms of Service

Introduction

These Terms of Service (‘Terms’) govern your access to and use of the online training services provided by Decision Lab Ltd (Registered Company 07768830, registered in England and Wales.), with registered office at 11 The Office Village, North Road, Loughborough, Leicestershire, England, LE11 1QJ. By accessing our website or services, you agree to these Terms.

Definitions

1. Services

“Services” refers to the online software training programmes, courses, tutorials, webinars, and any associated tools, materials, or resources provided by Decision Lab Ltd. through the Website or any other platform. This includes both free and paid content, as well as customer support and any other related services offered by Decision Lab Ltd.

2. Website

“Website” means the online platform located at [www.decisionlab.co.uk] and any subdomains or associated websites operated by Decision Lab Ltd., where users can access the Services, make purchases, or interact with content provided by Decision Lab Ltd.

3. User

“User” means any individual or entity that accesses, registers for, or uses the Services or the Website. This includes, but is not limited to, visitors, registered account holders, or individuals making purchases or interacting with content on the Website.

4. Content

“Content” means all materials provided through the Services or Website, including but not limited to text, videos, audio files, images, graphics, documents, course materials, software code, blog posts, and any other forms of digital media. It also includes user-generated content such as comments, feedback, and other contributions submitted by Users.

5. Payment Processor

“Payment Processor” means any third-party service provider engaged by Decision Lab Ltd. to securely process payments made by Users through the Website. This includes, but is not limited to, providers such as Stripe, PayPal, or other authorised payment services.

Use of Services

Permitted Use

Upon payment and successful registration for a course, Users are granted a limited, non-exclusive, non-transferable licence to access and participate in the live course sessions provided by Decision Lab Ltd. according to the type of access purchased. The permitted uses are as follows:

  1. Students: Individuals who are enrolled in an academic institution and do not have funded research may purchase access under the “Student” category. The use of course materials is strictly for personal educational purposes and must not be shared, distributed, or used for commercial purposes.
  2. Academics: Salaried academics or individuals with funded research may purchase access under the “Academic” category. The course may be used for personal academic development or research purposes only and must not be shared, redistributed, or used for commercial gain.
  3. Professionals: Individuals who are attending for commercial or organisational purposes (e.g., corporate training or workplace skill development) must purchase access under the “Professional” category. Use of the course materials is restricted to internal professional development and must not be shared outside the purchasing organisation.

General Conditions of Use:

  • Users must attend live sessions only during the specified time slots.
  • Recording, redistributing, or rebroadcasting the live sessions is strictly prohibited.
  • Access to the course is granted solely to the registered User and must not be shared with others.
  • Users must respect copyright and intellectual property rights associated with the course materials.
  • Any breach of these terms may result in the termination of access without refund.

Payment Terms

  1. Payment Methods
    Payment for courses and services must be made through our third-party payment processor, Stripe. We accept major debit and credit cards, including Visa, Mastercard, and American Express. All payments are processed securely through Stripe’s encrypted platform.
  2. Currency and Pricing
    All prices are listed in GBP (£) and include any applicable VAT unless otherwise stated. The full amount must be paid before access to the course is granted.
  3. Payment Timing
    Payment is required at the time of registration. Your registration will only be confirmed upon successful payment. You will receive a confirmation email with details of your course once your payment has been processed.
  4. Billing Information
    You agree to provide accurate, current, and complete billing information. Failure to do so may result in the inability to complete your purchase or access the course.
  5. Payment Processing Fees
    Any fees associated with processing payments through Stripe are included in the total price unless explicitly stated otherwise.
  6. Failed Payments
    If a payment fails or is declined, you will be notified and asked to provide an alternative payment method. Access to the course will not be granted until payment has been successfully processed.
  7. Security
    All transactions are processed through Stripe’s secure platform. We do not store your card details. Stripe’s security practices are governed by Stripe’s Privacy Policy.

Refund Policy

  1. Eligibility for Refunds
  1. Refunds may be requested within 14 days of purchase if the course has not yet commenced.
  2. Refunds will not be provided if the course has already started or if you fail to attend a live session.
  3. No refunds are available for partially attended courses or missed sessions.
  1. How to Request a Refund
    To request a refund, please email sales@decisionlab.co.uk with your name, contact details, course name, and purchase receipt. Refund requests will be processed within 7 business days.
  2. Processing Time
    Approved refunds will be processed back to the original payment method via Stripe. Depending on your bank or card provider, it may take 5-10 business days for the refund to appear in your account.
  3. Course Cancellations by Decision Lab
    In the unlikely event that Decision Lab cancels a course, you will be offered the choice of:
    • A full refund, or
    • The option to transfer to a future session.
  4. Non-Refundable Situations
    Refunds will not be issued if:
    • You fail to attend the live course without prior notice.
    • You breach the Terms of Service or any course guidelines.
    • The request is made outside the 14-day cooling-off period for courses that have not yet started.

Additional Considerations

  • Disputes: If you believe there has been an error in your payment, please contact us immediately at sales@decisionlab.co.uk.
  • Stripe Fees: Refunds may exclude any non-refundable transaction fees imposed by Stripe, depending on their current policies.

Data Protection and Privacy

  • Compliance: State your adherence to UK GDPR and Data Protection Act 2018.
  • Privacy Policy

Disclaimers

  1. Service Availability
    While we strive to ensure that our Services are available without interruption, Decision Lab makes no guarantee that the Website or Services will be available at all times or free from errors. Access may be suspended temporarily for maintenance, updates, or circumstances beyond our control.
  2. No Guarantee of Results
    Our training courses are designed to provide educational content to enhance your skills. However, Decision Lab does not guarantee specific outcomes, certifications, job placements, or skill proficiency as a result of attending our courses.
  3. Accuracy of Content
    We aim to provide accurate and up-to-date information in our courses and on our Website. However, we make no warranties or representations regarding the completeness, accuracy, or timeliness of any content. The field of software development evolves rapidly, and some information may become outdated.
  4. Third-Party Links and Services
    Our Website may contain links to third-party websites, services, or resources. These are provided for your convenience only. Decision Lab does not endorse, control, or accept responsibility for any third-party content, services, or websites.
  5. No Professional Advice
    The content provided in our courses is for educational purposes only and does not constitute professional, legal, or technical advice. You should seek professional advice tailored to your specific situation where appropriate.

Limitations of Liability

  1. Exclusion of Liability
    To the fullest extent permitted by law, Decision Lab, its directors, employees, contractors, or agents shall not be liable for any direct, indirect, incidental, consequential, or special losses or damages arising from:
    • Your use of, or inability to use, our Services or Website.
    • Errors, inaccuracies, or omissions in the content provided.
    • Technical failures, delays, or interruptions in service.
    • Unauthorised access to or alteration of your data.
  2. Maximum Liability
    In any event, Decision Lab’s total liability to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the total amount you have paid for the course or service giving rise to the claim within the past 12 months.
  3. Exclusions for Certain Losses
    Decision Lab will not be liable for any:
    • Loss of profits, revenue, business, or anticipated savings.
    • Loss of data or goodwill.
    • Indirect or consequential losses, even if we have been advised of the possibility of such losses.
  4. Statutory Rights
    Nothing in these Terms is intended to exclude or limit liability for:
    • Death or personal injury caused by negligence.
    • Fraud or fraudulent misrepresentation.
    • Any other liability that cannot be excluded or limited by applicable law.
  5. User Responsibility
    You are responsible for ensuring that your equipment, internet connection, and software meet the technical requirements necessary to access our Services. Decision Lab is not liable for issues arising from your failure to meet these requirements.

Indemnity

You agree to indemnify, defend, and hold harmless Decision Lab Ltd, its directors, officers, employees, contractors, agents, and affiliates from and against any and all claims, demands, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of or related to:

  1. Your Misuse of Services: Any improper, unauthorised, or illegal use of the Website or Services by you.
  2. Violation of Terms: Your breach or violation of these Terms of Service or any other policies referenced herein.
  3. User Content: Any content or materials you submit, post, or transmit through the Website or Services that infringe on the rights of any third party, including but not limited to intellectual property, privacy, or data protection rights.
  4. Third-Party Claims: Any claims brought by a third party resulting from your actions or omissions in relation to your use of the Website or Services.
  5. Violation of Law: Your violation of any applicable law, regulation, or the rights of a third party.

This indemnity obligation will survive the termination of your account and your use of the Website or Services. Decision Lab reserves the right to assume the exclusive defence and control of any matter subject to indemnification by you, in which case you agree to cooperate with our defence of such claims.

Third-Party Links and Services

Our Website and Services may contain links to third-party websites, resources, or services that are not owned or controlled by Decision Lab Ltd. These links are provided for your convenience and informational purposes only.

  1. No Endorsement: The inclusion of any third-party link does not imply endorsement, approval, or recommendation by Decision Lab of the linked website, its content, or the services offered.
  2. No Control: Decision Lab has no control over, and assumes no responsibility for, the availability, accuracy, legality, or content of any third-party websites, resources, or services. This includes, but is not limited to, their privacy practices, terms of use, or any products or services they may offer.
  3. User Responsibility: You acknowledge and agree that your access to or use of any third-party websites, services, or resources is at your own risk. You are responsible for reviewing and complying with any terms and conditions, privacy policies, or other applicable rules provided by those third parties.
  4. Third-Party Payment Processing: Payment for our Services is processed through third-party payment processors, such as Stripe. Your use of these payment services is subject to their respective terms of service and privacy policies. Decision Lab is not responsible for any errors, failures, or issues arising from the use of third-party payment processors.
  5. Limitation of Liability: To the fullest extent permitted by law, Decision Lab shall not be liable for any loss or damage arising from your use of, reliance on, or interaction with any third-party websites, services, or resources, including any failure or disruption in their services.

Changes to Terms

Decision Lab Ltd reserves the right to modify, update, or replace these Terms of Service at any time to reflect changes in our Services, legal requirements, or business practices. If we make significant changes, we will provide notice through one or more of the following methods:

  1. Posting the Updated Terms on our Website with the “Last Updated” date revised accordingly.
  2. Email Notification to registered Users if the changes materially affect your rights or obligations.

It is your responsibility to review these Terms periodically to stay informed of any updates. Continued use of the Website and Services after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you should discontinue using the Website and Services.

Governing Law and Jurisdiction

These Terms of Service, and any disputes or claims arising out of or in connection with them (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of England and Wales.

You agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms of Service, your use of the Website, or the Services provided by Decision Lab Ltd. However, we retain the right to bring proceedings against you for breach of these Terms in your country of residence or any other relevant country.

Contact

If you have any questions, concerns, or inquiries regarding these Terms of Service, our Website, or the Services we provide, please contact us using the following details:

Decision Lab Ltd.
11 The Office Village,
North Road,
Loughborough,
Leicestershire,
England,
LE11 1QJ

Email: sales@decisionlab.co.uk

Website: https://decisionlab.co.uk/contact/

We aim to respond to all inquiries within 2 business days.

Updated 2026/02/20